Privacy Policy

Wyze Labs, Inc. outlines in this policy how personal information is collected, used, and maintained when individuals interact with its products and digital offerings. This applies to a broad range of activities, including visiting websites, using mobile applications, operating connected devices, contacting support, or engaging through social media and other communication channels. Within this context, the term Services refers to the full range of software platforms and applications, while Devices describes the company’s physical products such as cameras, sensors, and other smart home equipment.

The company may update this policy over time to reflect operational changes, advancements in technology, or evolving legal requirements. When revisions occur, the updated version will be published with a revised effective date, and in some cases, users may receive additional notifications through in-app messages or website alerts. Individuals are encouraged to review the policy periodically to remain informed about how their information is handled.

The type of data collected depends on how users engage with the Services. Some information is provided directly by individuals, such as when creating an account, making a purchase, contacting support, or participating in promotions. This may include names, email addresses, phone numbers, account credentials, profile details, and other relevant information. Payment processing is typically handled by external providers, so sensitive financial details are not stored directly by the company.

Certain features and products may involve additional categories of information. For example, devices designed for wellness or activity tracking may require inputs such as age, height, weight, or fitness-related goals in order to generate useful insights. Camera-based products may capture or process images, audio, or video depending on user settings, and some optional tools may analyze visual data to support notifications or automation. In specific regions, optional recognition-based features may also process facial data when enabled by the user.

Alongside user-provided details, the Services automatically gather technical and usage-related information. This can include system activity, device status, log data, and interactions within the platform. Cameras may record footage or detect motion events, while other devices may track movement patterns, environmental readings, or body-related measurements such as weight or composition metrics. These data points help support functionality and improve overall performance.

When accessing websites or applications, additional technical information may be collected, including device type, operating system, browser configuration, IP address, and unique identifiers. Behavioral data, such as pages visited, time spent on the platform, and actions taken, may also be recorded to better understand how users interact with the Services. Transaction details, including purchase history and delivery information, are collected when orders are placed.

Location data may be estimated based on IP addresses to identify general geographic regions, and more precise location information may be accessed if users grant permission through device settings. These permissions can be adjusted or disabled at any time.

The company uses technologies such as cookies, tracking pixels, and software development kits to enhance performance and analyze usage patterns. These tools help remember preferences, improve system functionality, and support analytics and marketing efforts. They may also assist in delivering content or advertisements that are more relevant to individual interests.

Information collected through these methods is used to operate, maintain, and improve products and services. This includes processing transactions, enhancing user experiences, developing new features, maintaining system security, and communicating with users. Data may also be used for promotional purposes, including marketing campaigns conducted directly or through third-party platforms.

In certain situations, information may be shared with service providers and partners that support business operations, such as cloud storage, logistics, analytics, payment processing, and customer support systems. Data may also be disclosed when required by law, in response to legal processes, or to protect the rights, safety, and security of users and the company. Aggregated or anonymized information that does not identify individuals may be used for research and analytical purposes.

Users have various options for managing their personal data. Account settings allow updates to certain information, while additional requests, such as accessing or deleting data, can be made through support channels. Depending on applicable laws, individuals may have rights to review, correct, or request deletion of their information, as well as limit certain types of processing.

Preferences related to communications can also be adjusted. Users may opt out of marketing emails, disable notifications, and manage cookie settings through their browsers. In some regions, additional controls may be available to limit targeted advertising or specific forms of data sharing.

Personal information is retained only for as long as necessary to fulfill its intended purposes or comply with legal obligations. Retention periods may vary depending on the type of data and how it is used, and certain information may be deleted after inactivity or account closure. Data associated with optional features may also be removed when those features are no longer active.

Because operations are based in the United States, information may be processed or stored domestically or in other countries where service providers maintain infrastructure. While data protection laws differ across regions, appropriate safeguards are implemented to protect personal information.

Individuals who have questions about this policy or wish to exercise their rights can contact the company through available support channels. The company remains committed to transparency, responsible data handling, and providing users with meaningful control over how their information is collected, used, and shared.